FAQs

Please see the questions below to answer any unanswered questions or concerns that you may have about the operation of Cat Fantasy World. We sincerely apologize in the event of any unforeseen issue/s that may arise and thank you for your patience in the resolution of the issue/s.

 

What is the deal with this store?
  • Cat Fantasy World caters for cat lovers and cats alike by offering products such as cat bracelets, T-shirts etc.
  • While at the same time offering cat toys, cat stationery among other products.

When is my order shipped and how long will it take to get my order?

  • The Items are usually shipped in 7-10 business days but your order should arrive within 15-21 days.

How can I track my order?

  • You can track your order as soon as you receive your tracking number after a purchase.
  • You can track your order from the Track Order Status page. Simply enter your tracking number to stay informed about your shipped product/s.

Is it safe to put my credit card information into this website?

  • Cat Fantasy World's online presence is secured by McAfee Security.
  • We do not retain your credit card information and all transactions conducted on this site are secured.

What is your privacy policy?

  • Please see the Privacy Policy page where you will obtain more information about the protection of your privacy on this website.
  • But in summary, we respect your privacy and it is protected by Cat Fantasy World.

My order never arrived, what now?

  • If you did not receive you order within 15-21 days, please do not hesitate to contact us immediately at support@catfantasyworld.com or by phone at 800-419-7037.
  • If an issue has occurred with the order, we will endeavor to resolve it as soon as possible. If under unforeseen circumstances, the problem still persist we will refund your payment.

My order arrived incomplete or damaged, what now?

  • If your order arrived incomplete or damaged, please visit the Contact Us page immediately.
  • If under unforeseen circumstances, where we cannot replace the order. We will refund your payment.

How do I return my order?

  • Enter your order number and email address in the fields on the returns page and start a return.
  • Follow the screen instructions and select the items you want to return.
  • You will get a confirmation email with the shipping guidelines.
  • Pack all returned items,a confirmation of purchase email,a note with RMA  number.
  • You may mail your product/s to: 1451 West Avenue, Bronx, New York 10462 USA within 30 days after purchase from your local post office or another courier.
  • You will receive an email,once we receive the item and when refund is approved.
  • For more details, please refer to our returns policy and the returns center page.

I made an error on the address form?

  • If you made an error on the address form, please Contact Us immediately at support@catfantasyworld.com or by phone at 800-419-7037 with the correct address so that your items will be delivery to the right address.

 What types of items are returnable ?

  • It must be within 30 days of receipt of shipment
  • It should be in the original packaging
  • Unworn and unwashed
  • It should be in its original condition

What kinds of items are non-refundable?

  • Items that are on sale
  • Free gift items

Are they return charges?

  • There is no charges for returning an item
  • You are responsible for the return shipping charges
  • The original shipping charges are non-refundable.